Support & FAQ
Get all the help you need
Oz-IT Support Documentation
We pride ourselves on our knowledge and support.
For the most Frequently Asked Questions (FAQ) in Help & Support, please check the resources below.
If you cannot find what you are looking for here, please Contact Us and we will assist you.
Legal Disclaimer
Every effort has been made to ensure that the information in this publication is accurate. However, the author expressly disclaims all warranties, express or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. The author does not warrant or make any representations regarding the use or the results of the use of the information provided within the publication in terms of its correctness, accuracy, reliability, or otherwise. No oral or written information or advice given by the author shall create a warranty or in any way increase the scope of this warranty. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Control Panel Administration FAQ
Our custom-made control panel is designed with you in mind... But if you are having any difficulty with logging in, or using the customer area, then please read on.
- How do I...
- retrieve my login information?
- register a domain?
- transfer a domain?
- renew a domain?
- purchase hosting and other services?
- administer hosting and other services?
- renew hosting and other services?
- access my invoices online?
- cancel my service?
- upgrade/downgrade my hosting?
Cloud Hosting FAQ
Just bought Cloud web hosting? Use this resource to help set up your email, upload your website with FTP and install databases.
- Accessing your control panel
- Email setup and management
- FTP and configuration options
- Creating a website
- Database setup and management
cPanel Hosting FAQ
Never used cPanel before? Don't worry, we've covered the basics here.
cPanel also has a complete user guide, available from within your cPanel interface.
- Accessing your control panel
- Email setup and management
- Updating DNS zones (A, CNAME Records)
- Updating DNS zones (MX Records)
- FTP and configuration options
- Database setup and management
Domain Name FAQ
Registering a domain name with us couldn't be simpler. But what happens after you own it? Do you need to delegate it to different nameservers? Don't know what zone records are?
Then this resource is for you.
- What are the rules of domain registration?
- How do I delegate my domain, or update nameservers/DNS?
- What is Domain Manager?
- How do I manage my A, CNAME, and MX zone records?
Contact Us Now For Support
You can either use the form below to type up an e-mail to be sent directly to us, or go to our general Contact page for other methods of getting in touch with us.