Support & FAQ

Cloud Hosting

 

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Oz-IT Support Documentation

We pride ourselves on our knowledge and support.

For the most Frequently Asked Questions (FAQ) in Help & Support, please check the resources below.

If you cannot find what you are looking for here, please Contact Us and we will assist you.

Legal Disclaimer

Every effort has been made to ensure that the information in this publication is accurate. However, the author expressly disclaims all warranties, express or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. The author does not warrant or make any representations regarding the use or the results of the use of the information provided within the publication in terms of its correctness, accuracy, reliability, or otherwise. No oral or written information or advice given by the author shall create a warranty or in any way increase the scope of this warranty. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Cloud Hosting FAQ

Just bought Cloud web hosting? Use this resources to help set up your email, upload your website with FTP, and install databases.

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Accessing your control panel

  1. Log into your account using your username and password.
  2. Locate the Administer/Upgrade Domain along the left hand side of the page.
  3. Search for or select the domain from the drop down, click Administer.

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Email setup and Management

To Create An E-Mail Account:

  1. Locate Email.
  2. Click Create a new pop account.
  3. Type the email alias in the Username field.
  4. Type the email password in the Password field.
  5. Check the box to enable Antivirus and AntiSpam.
  6. Click Create.

To Create An E-Mail Alias:

  1. Locate Email.
  2. Click Create a new alias account.
  3. Type the email alias in the Alias name field.
  4. Type the email address where the alias will forward emails to in the Target address field.
  5. Check the box to enable Antivirus and AntiSpam.
  6. Click Create.

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FTP and configuration options

Viewing FTP details:

  1. Locate Web Hosting.
  2. Click Click here to modify your FTP details.
  3. Click View Password.

Change FTP Password:

  1. Locate Web Hosting.
  2. Click Click here to modify your FTP details.
  3. Click Modify user details.
  4. Enter a password in the New Password field.
  5. Retype the password in the Confirm Password field.
  6. Click Modify user.

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Creating A Website

What applications are available for 1-click installation?

We currently have WordPress, Joomla, Drupal and CubeCart available through Web packages.

How to Upload your Website:

Before people can see your Website online, you will need to upload your Website files to the web server.

  1. Download FileZilla (Recommended) or an equivalent FTP program.
     
  2. Launch FileZilla from your computer.
     
  3. Complete the following fields, and then click Quickconnect:
    • Host: Your FTP hostname, commonly ftp.domainname.tld
    • Username: Your FTP username
    • Password: Your FTP password
    • Port: 21
  4. Once connected, FileZilla will display the contents of your hosting account, you can drag your website from your computer to FileZilla to begin the upload of your website.

Find the Host, Username and Password for your FTP account:

  1. Locate Web Hosting.
  2. Click Click here to modify your FTP details.
  3. Click View Password.

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Database Setup & Management

To Create a Database:

  1. Locate Database.
  2. Enter a database name in the DbName field.
  3. Select the database type from the DbType drop down.
  4. Click Create.

Change Data Password:

  1. Locate Database.
  2. Click Change password.

Viewing a sample database connection string:

  1. Locate Database.
  2. Click View sample DSN's.

Accessing phpMyAdmin (MySQL databases):

  1. Locate Database.
  2. Click the database name

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Contact Us Now For Support

You can either use the form below to type up an e-mail to be sent directly to us, or go to our general Contact page for other methods of getting in touch with us.

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